Booking Terms & Conditions
Terms of Booking & Booking Deposit
Booking Party – person or persons who are part of enquiries about the rental of the Property/Properties or who stay at the Property
Cleaning Fee – cost of cleaning, this is not always included in the price of the accommodation
Cleared Funds – payments approved and processed by the account holder’s bank
Deposit – a deposit paid by a Guest to secure a booking of the Property
Guest or Guests – person or persons who enquire about the rental of the Property/Properties or place a booking or who stay at the Property
Lead Guest – the person whose name the booking or inquiry is made under
Property or Properties – the rental property/the listing
Property Owner – owner or entity acting on behalf of the owner of the Property or Properties managed by Skies Holidays
Rental Fees – the total amount due from a booking in respect to the total cost of the booking including Cleaning Fee, Rental Fee and any additional costs that apply.
Representative – Skies Holidays Ltd
Security Deposit – a monetary amount received or held for a booking in respect of possible damage to the Property
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Terms & Conditions – Terms of Booking & Booking Deposit
By placing a booking with Us (the Property Owner and/or the Representative) you (the Lead Guest) and your Booking Party (Guests) agree to the following Terms and Conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out.
If you have any questions about booking with us, please contact us prior to making a booking.
To place a booking with us the Lead Guest must be at least 16 years of age. The maximum number of staying guests per room or per Property is illustrated in the room occupancy details as outlined on the website. Where the person making the booking is different to the Lead guest taking up the occupation, the Lead Guest making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the Lead Guest and the named Booking Party are allowed to use the Property and its facilities, any third-party visitors are only allowed access at our express permission.
To secure any booking we require a valid credit or debit card to be associated with the reservation at all times prior to the arrival date, the valid debit or credit card will be charged at the end of the free cancellation period of the reservation and for any subsequent expenses associated with the booking.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.
Payments can be made online through our website reservation portal. Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the Lead Guest within seven (7) days of any request to do so.
All Guests agree to respect the privacy and peace of all other staying Guests, neighbours and the Property Owners at all times. We reserve the right to cancel a booking with immediate effect if Guests are suspected or found to not honouring this agreement or causing a disturbance / nuisance to other Guests, neighbours or the Property Owners.
Check-in & Check-out
Guests will receive check-in and check-out instructions via email prior to the check-in date. On these instructions will be the information required to complete a successful check-in and check-out using the process for the property. It is important to review any check-in instructions or pre-arrival information prior to arrival.
Cancellation, Returned Deposit & Non-Arrival Conditions
Any Guest that requires their booking be cancelled should contact Skies Holidays as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
Some of our properties have varied cancellation policies.
Non-arrival guests, who are unable to attend or fail to attend their booking for any reason forfeit their Deposit paid and the full amount of the booking will be due. It is suggested that Guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
In the event of an unforeseen cancellation or circumstances that prevent a Guests booking, we will offer alternate accommodation where possible. Should we offer reasonable and available alternate accommodation for the same dates as the original cancelled booking and the Guest chooses to decline this offer, no refund shall be offered. If the circumstances allow, a voucher can be issued by Skies Holidays – upon acceptance of a Voucher, Guests waive the option of receiving a refund should this be an option.
HOLIDAY LET
Cancellation may be requested at no charge up to 24-hours after booking via the Skies Holidays booking portal, after this point the terms as noted below apply. The 24-hour free cancellation window does not apply to bookings with check-in that falls within 3-days of booking cancellation.
Cancellation made 31 days or more in advance of arrival date = Free cancellation.
Cancellation made between 15 and 30 days of the arrival date = 50% refund of the full amount.
Cancellation made 14 days or less of arrival date = No refund issued, full amount of booking due
BED AND BREAKFAST
Cancellation may be requested at no charge up to 24-hours after booking via the Skies Holidays booking portal, after this point the terms as noted below apply. The 24-hour free cancellation window does not apply to bookings with check-in that falls within 3-days of booking cancellation.
Cancellation made 31 days or more in advance of arrival date = Free cancellation.
Cancellation made between 15 and 30 days of the arrival date = 50% refund of the full amount.
Cancellation made 14 days or less of arrival date = No refund issued, full amount of booking due.
Wi-Fi Fair & Appropriate Usage Policy
Where Wi-Fi Internet access is provided, Guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our Guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is strictly prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the Lead Guest for any damages caused through the course of a booking by any member of the Booking Party. This includes but is not limited to; breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys/fobs/access cards will incur a replacement charge per key/fob/card lost.
To the extent permitted by mandatory consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for (e.g.) any:
– Indirect loss or indirect damage.
– Inaccurate information about an area or location.
– Product, service or action of an Owner or other business partner.
– Mistake in an email address, phone number or bank card number (unless attached to a manual booking and it’s our fault)
– Force majeure or event beyond our control.
Any lost items should be reported as soon as possible via email, call or your booking channel messaging service. Items found at any property are held at the site of discovery, where appropriate, for a period of 28 days. After this period items are no longer eligible for collection or postage and will be disposed of at the volition of our team. We accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out.
For the return of lost property and items left behind please note that we charge a standard admin fee of £40.00 to cover the cost of travel to the property, time needed to enter at an appropriate time as not to disturb the current occupants and removal of the item for secure storage and reasonable efforts made to reunite any lost items with their owner. An additional courier fee would be quoted at a later date and is not included in the admin cost. Should you wish to collect your lost items in person, this can be arranged with our team located at our main office. In cases such as this, the admin fee is applicable and in all cases is to be settled prior to collection or movement of the item/s.
Smoking
Smoking of tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation and is in accordance with the Health Act 2006.
Pets & Service Dogs
Some of our properties allow pets at an extra charge. Details for how to add a pet to your reservation are detailed in the property description and the confirmation emails once a reservation has been made. If you are unsure if the room or property you are booking allows pets, please contact us prior to booking to confirm.
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Accessibility Statement
We have provided an accessibility and access statement here, which you can download and read.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third-party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right to Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
Vouchers
Only Vouchers purchased through Skies Holidays directly are valid for use against any booking or purchase. Only one Voucher can be used per booking, promotional codes cannot be used in conjunction with any Voucher for any reason. Vouchers are valid for a period of 12-months from the date of purchase or until the expiration stipulated on the Voucher – Vouchers cannot be redeemed after expiry date.
Vouchers purchased through Skies Holidays are issued as an E-Voucher via email. Email vouchers shall be provided free of charge to the email address provided at point of purchase.
Vouchers can be redeemed by phone or by direct email only. There is no option for online or third-party redemption. Redemption contact details are provided on the voucher – we can be contacted via our Contact Us page for further information.
Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit given in the event that the Voucher value exceeds the total cost of a booking or purchase – for example; where a £200 voucher is used to purchase a £195 booking.
If the cost exceeds the amount of the gift voucher, the remaining balance must be paid in full by credit or debit card at the point of booking. Confirmation for any booking associated with a Voucher will not be issued without full payment or card details attached to a Deposit.
Some Vouchers can only be redeemed against specific locations or Properties, please see your voucher for any information regarding restrictions or alternative accommodation stipulations.
We cannot guarantee that your preferred dates will be available, so it is recommended that you book as early as possible to avoid disappointment.
Vouchers are non-transferable and cannot be exchanged for cash.
Lost, stolen or destroyed Vouchers will not be exchanged or refunded.
In the unlikely event that a booking needs to be cancelled by Us (the Property Owner and/or the Representative), a new gift voucher shall be issued and shall be valid for a further 12-months. Alternative accommodation shall be located and offered to the Guest, should the Guest turn down the alternative offered then the booking shall be cancelled and no refund shall be given.
We reserve the right to cancel a Voucher if we deem such action necessary. If so, we may either provide a replacement Voucher of equivalent value unless we suspect fraud in relation to a Voucher.
Skies Holidays can vary or replace these conditions from time to time (including to introduce new fees) if such action is necessary.
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Terms References & Further Information
Health Act 2006
Immigration (hotel records) Order 1972
Overview of the GDPR – General Data Protection Regulation
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003
Accommodation Terms & Conditions Template
